Support Worker

An exciting opportunity has arrived for an enthusiastic individual to work with Tulip Mental Health and Community Care Limited.

The Service aims to provide a residential care to children and young people in a homely and safe environment. Our young people quite often struggle with mental health difficulties along with challenging family dynamics. We aim to provide support to encourage and enable the people in our care and our colleagues to reach their full potential together.

Our services are small, typically 2 bed homes where you will be supporting the people in our care in a kind, caring, positive and therapeutic way. The aim of the service is to support the people in our care to engage in the community, education, and vocational activities with the aim of promoting independence.

You will be based within one of our New Residential Homes in Manchester.

To provide support to Tulip Service Users in line with the Organisations aim to provide a high-quality support service tailored to suit everyone's person-centred care plan and to promote independence and choice to maximise their potential.

Essential Criteria

·      Have at least 1 years of experience in care

·      Have the minimum qualification of a care certificate

·      Have the right to work in this country

·      Do not require a Certificate Of Sponsorship

·      Have good communication skills

·      Be willing to learn and undertake NVQ level 3 in residential childcare

Desirable Criteria

·      Have knowledge and experience of working in an Ofsted Regulated children’s home

·      Have knowledge and experience of working with children with mental health needs

·      Have knowledge and experience of day to day paperwork within a children’s home

·      Have an NVQ 2 or above in Health and Social Care

·      Have an NVQ level 3 in residential childcare

·     Full UK driving licence

Rates of Pay

• Day Hourly rate £11.65

• Standard Night Hourly Rate £12.00

• Night Overtime Rate £13.00

• Day Overtime Rate £12.50

• Holiday rate £ 11.65 Day and £12.00 Night

Hours: - Full time only

Days - 8am - 8pm

Nights - 8pm - 8am

2 week rolling contract - Week one: Wed, Thursday Friday / Week 2 Monday, Tuesday, Sat, Sun

What will you get from us?

·      Company pension

·      Intensive training ranging from mental health disorders to PRICE training

·      Opportunity to enrol on your Level 3 NVQ in residential childcare

·      Opportunity to develop your career within the company

·      Regular supervision

JOB TITLE:                                         Support Worker

RESPONSIBLE TO:                            Registered Manager

LOCATION:                         M16 8GR

DIRECTORATE:                                   Operations

SALARY RANGE:                                Dependent on experience and qualifications 

HOURS WORKED:                              Service specific 

TYPE OF APPOINTMENT:                  Permanent

DISCLOSURE REQUIRED:                 Yes – Enhanced Children and Adult Workforce

ROLE PURPOSE

To provide support to Tulip Service Users in line with the Organisations aim to provide a high-quality support service tailored to suit everyone’s person-centred care plan and to promote independence and choice to maximise their potential. 

PRINCIPAL ACCOUNTABILITIES

To be committed to the Tulip Mental Health and Community Care core values and to demonstrate this commitment in the way duties are carried out.

PERSON CENTRED 

• Provide care and support as identified in care plans, as directed by senior staff members.
• To promote independence, life skills and informed choices in accordance with the individuals care plan and to enhance inclusion in the community. 
• To provide personal care where required which may involve supporting with; continence needs; health and medication needs; handling personal possessions; finances and documents; shopping. 
• To promote dignity and facilitate to ensure personal care provision is in a safe and appropriate environment, where directed through the care plan.
• To ensure effective communication and relationships with the service users and to be aware of the communication differences and adopt an approach that minimises the effect of such differences in accordance with their care plan. 
• To manage behaviours adhering to strategies and procedures set out within individuals care plan and in accordance with relevant legislation. 

DEVELOPMENT

• Ensure service user’s individual needs are met through effective care planning and review. Review and monitor care plans.
• Interact and participate with the service users in the development of self-help skills, supporting individual’s to reach their potential for independence.
• Maintain professional knowledge and competence.
• Ensure you read a copy of the Skills for Care Code of Conduct
• To undertake any training required in order to perform the role more effectively, acknowledging any deficits in knowledge or practice, identifying training needs and formulating training plans. 

SUPPORTIVE

• Act as a Keyworker to an individual service user, taking on responsibility for specified areas of care and support. Ensure all medical needs are met and support the individual to advocate his/her own needs and wishes.
• Work within the philosophies of the service to minimise the effects of service users’ learning disabilities and/or mental health, demonstrating an understanding and commitment to the rights of the individuals.
• Consistently apply non-aversive strategies developed in response to challenging behaviours and contribute to the review and development of any such strategies.

QUALITY

• Encourage and enable service users to maintain acceptable levels of personal and environmental hygiene.
• Ensure that service user’s personal property and clothing is maintained to a high standard, reporting any requirements to senior staff members.
• Practice maximum integrity in all dealings with service user’s personal and financial affairs and avoid abuse of the privileged relationship that exists with individuals.
• To contribute towards the protection of individuals from abuse, adhering to the organisational and local authority safeguarding policies and national legislation.

TEAM WORK

• Record information about service user’s and ensure effective communication with all staff members.
• Liaise with other agencies/professionals as necessary, in consultation with senior staff members.
• Take responsibility for running a shift in the absence of senior staff members, as delegated to do so.
• Participate in staff and service user meetings as and when required.
• Work in a team, contributing to effective team working and participating in reviews of service delivery standards.

EMPOWERING

• Facilitate and support service users in decision making, promoting choice and involvement giving full regard to initiatives aimed at promoting service user empowerment.
• Support service user participation in social, leisure, educational and employment opportunities within the local community in line with ordinary life principles.
• Support service users to access holidays and day trips of their choice.
• To promote travel training, money management, and independent life skills 

INFECTION CONTROL 

It is the duty of all employees to take all reasonable care for the health and safety of themselves, and any other persons who may be affected by their acts or omissions at work. They must also co-operate with senior managers and other employees in fulfilling our objectives and statutory duties. In particular, they must: 

• Comply with the training, information and instruction they have been given in relation to infection control. 
• Carry out hand hygiene procedures in line with Tulip policy and as instructed by management. 
• Not attempt to carry out work which may expose them to the risk of infection, or which may otherwise compromise infection control standards unless they have been trained and authorised to do so.
• Carry out their work safely and without undue risk to themselves, colleagues and others who may be affected by their actions, and not intentionally interfere, misuse or ignore arrangements, controls and items provide for infection control purposes. 
• Check equipment and materials before using them, and not to use such equipment which they know to be faulty or contaminated. 
• Comply with the arrangements for infection control incidents, outbreaks and emergencies as they have been instructed. 
• Use the personal protective equipment provided. 
• Co-operate with management, colleagues and advisors promoting safe infection control practices. 
• Report to their manager if they are suffering from diarrhoea, vomiting and/or a respiratory infection and comply with any instructions relating to exclusion from work. 
• Report incidents and infection related issues they observe to their manager/supervisor. 

ADDITIONAL RESPONSIBILITIES

1. Assist in maintaining financial records in line with organisational policies and procedures.
2. Carry out administrative tasks as required.
3. Share in the completion of domestic tasks to assist in the overall running of the service. Share responsibility for shopping and preparing meals, and ensuring environmental hygiene is met through the completion of required cleaning tasks. These should not be done in isolation but should involve service users in line with their care plan.
4. Make visitors feel welcome. Provide refreshments/assistance as and when required.
5. Promote and ensure the good reputation of the service.
6. Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties.
7. Notify the Home Manager, or the Person in Charge, as soon as possible of your inability to report for duty, and also on your return to work from all periods of absence.
8. Ensure the security of the service is maintained at all times.
9. Adhere to all organisational policies and procedures within the defined timescales.
10. Ensure all equipment is clean and well maintained.
11. Once trained, administer medication in accordance with company policies and procedures, and ensure that medical emergencies are dealt with appropriately. Adhere to the medication policy at all times.
12. Report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a service user, colleague, self or another.
13. Understand, and ensure the implementation of, the service’s Health and Safety policy, and Emergency and Fire procedures.
14. Report to the Home Manager, any faulty appliances, damaged furniture, equipment or any potential hazard.
15. Promote safe working practice within the care centre.

This is not meant to be an exhaustive list; the job holder may be required to undertake such other duties as Management may from time to time reasonably require.