Care Supervisor

Purpose of role

To ensure that customers receive excellent quality care and support to keep them safe and comfortable in their own homes.

The position is based 50% in the office (Addlestone) and 50% in the field. Hours are Monday to Friday 8:30am - 5pm plus being on call.

Key responsibilities

Support the registered manager and/or lead supervisor with:

·     the efficient running of a designated area and the supervision of care assistants;

·     ensuring that Bluebird Care provides safe, effective, high quality care that is responds to each customer’s needs and preferences; and

·     ensuring that our services respect customers’ choices and promote their dignity and privacy at all times.

Duties

Work well with customers

·     Prior to each service commencing, carry out with customers (and/or their chosen representatives) an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessment.

• Create and agree a written individually tailored plan of care and support that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Keep care and support plans up to date.

·     Provide the customer and, where appropriate their representatives, with information about the service so they are clear about what to expect and how they can raise any concerns.

·     Keep all information about customers and their families secure and confidential.

Work well with staff

·     Give care assistants appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan.

·     Work with the Bluebird Care coordinator to appropriately match care assistants to customers. Attend the customer's first call to introduce the care corker. Report changes to care schedules without delay to the coordinator, customer and care assistant.

·     Distribute, collect and monitor MAR charts.

·     Support, supervise and assist with training of care assistants.

·     Take part in the out of hours emergency on-call rota as and when required. Effectively deal with emergency on-call issues e.g. covering calls either directly or indirectly when care assistants are sick or absent. Record emergency calls and pass the information to appropriate parties.

·     Arrange and manage staff changeovers and briefings for live in care assignments in the absence of the lead supervisor and registered manager.

Quality improvement

·     Investigate matters relating to the quality of the service and  implement improvements.

·     Monitor the performance of care assistants and carry out quality reviews at the customer’s home to make sure the service is being delivered in line with company procedures.

·     Apply Bluebird Care policies and procedures at all times and make sure that accidents and incidents are recorded, reported and acted upon.

·     Make sure care and support is provided in line with regulatory requirements and the Mental Capacity Act 2005 in England and Wales or Adults with Incapacity (Scotland) Act 2000 in Scotland.

·     Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality homecare services.

Work well as part of the Bluebird Care team

·     Work flexibly to meet business needs

·     Lead staff and customer meetings

·     Lead and participate in training activities, appraisals and development meetings

This list is not exhaustive and additional duties may be required.