Domiciliary Care Coordinator

SAFS is an award-winning organisation, working with children and adults with disabilities within their home environments, communities and centre based.

We work across Sandwell and Birmingham to ensure we achieve our vision of

‘a world where children, young people and adults with disabilities can reach their full potential with love and care, free from any kind of discrimination and deprivation’. SAFS is a well-established care provider that has been running for 30 years with a ‘GOOD’ CQC rating.

Position: Domiciliary Care Coordinator

Reports to: CEO

Location: Smethwick

Hours: Working hours will be between 9am – 5pm – 25 hours per week

Salary: £25,000 (pro rata)

In this role you will be managing and monitoring all aspects of the domiciliary care service which is inclusive of ALL adult’s domiciliary care and all children domiciliary care and all children’s commissioned service i.e. domiciliary care, personal assistant (PA) and centred based during holidays and weekends

SAFS are looking for a Domiciliary Care Coordinator who will be responsible for managing and monitoring all aspects of the domiciliary care service which is inclusive of ALL adult’s domiciliary care and all children domiciliary care and all children’s commissioned service i.e. domiciliary care, personal assistant (PA) and centre based during holidays and weekends.

The successful candidate is likely to have significant experience in supporting and managing administrations including rota’s and systems in a busy working environment, able to liaise confidently at a senior level and to have a proactive and problem solving mindset. Experience of managing a team of care staff is essential to ensure a range of care packages are being delivered.

If you are able to offer your expertise as a Domiciliary Care Coordinator, then please contact us.

You must have a Level 3 Health and Social Care Diploma and at least 1 years’ experience in a managerial role in a care setting working with vulnerable children and adults.

Duties and responsibilities

· Processing referrals and carrying out assessment for new domiciliary care packages in line with council contractual obligations and CQC regulations.

· Creating and implementing care plans, risk assessments and other relevant documentation, ensuring that they are designed and personalised around the ‘assessed’ needs of the child/adult.

· Ensuring a suitable match between a child/adult and the care worker.

· To review, update and manage care plans on the Access Care Planning system to ensure quality of service.

· Carry out spot checks to ensure quality care and standards are being met.

· Identify potential problems with service users or within their homes which may put staff at risk and ensure issues are fed back to the Registered manager in order to resolve the problems.

· Attending service user reviews for those receiving domiciliary care liaising with families and other professionals.

· To review, update and manage care plans on the Access Care Planning system to ensure quality of service and achievement of individual outcomes to meet CQC Standards.

· Carrying out risk assessments for each child/adult and for each activity (inhouse and external) as appropriate and necessary - to include provision of toileting /personal care facilities and to evidence staffing requirements e.g. 2;1 staffing.

· Manage safeguarding by implementing internal procedures and controls to safeguard vulnerable children and adults and take remedial action as necessary.

· Managing care staff by undertaking probation reviews, supervisions, annual appraisals and giving access to regular support as well as monitoring and managing performance to meet CQC regulations and standards.

· Facilitating meetings as appropriate with staff and the services team/s.

· Initiating absence management procedures, informing HR of any care staff absences.

· Ensuring care policies and procedures are recognised, understood, updated and maintained across the company as well as ensuring that staff act in accordance with those policies and procedures as well as statutory requirements.

· Liaising with the administrator (rostering) to cover domiciliary care shifts and know how to operate People Planner the rostering and scheduling system.

· To add, update and oversee child/adults details on Access Care Planning system i.e. People Planner.

· To ensure adequate staff cover is available for all care packages as well as authorising annual leave for staff and ensuring cover for those shifts.

· To ensure adequate staff cover is available where an allocated care worker/ PA is unable to work a shift, the coordinator will need to ensure they match the individual to the next best matched care worker/PA.

· To cover out of hours on call support on a rota basis.

· Keeping up to date and report on any compliance changes to the CQC regulations and standards where applicable.

· Managing complaints and taking remedial action as necessary.

· Representing the company as required at stakeholder meetings.

· Liaising with other functional/departmental managers to maximise communication.

· Organising in house mandatory training for staff

· Assisting in the inductions for new employees

· Participating in the recruitment and selection process as and when required

· Carrying out any other duties reasonably required of the post.

· Producing an annual report including summative data for the year and regular reports for the Board.