Care Coordinator

Do you want to make your mark?

Are you passionate about care for the elderly an providing excellent service quality? If so Avidity Care want you to apply today...

Care experience is a must, ideally a step up for a field care supervisor, with coordinating experience, use of a rostering system, ideally Webroster is a bonus.

The administrative coordinator is responsible for providing full administrative support for the office team. Ensuring the continuity of service and the full management of the company rostering for the care team using Webroster, to include risk management and quality monitoring.

Job Summary:

To provide full administrative support for the office team ensuring the company remains organised with it's key documents. To manage the arrangement of care and support staff provision for service users, within their own homes, in the community. You will be expected to take responsibility with arranging and communicating staffing resource in order to effectively meet the needs of our customers, managing the referral process, conducting interviews of Care and Support staff and inducting new starts. Your working hours may involve care and will comprise of out of hours support.

Responsibilities:

Coordination:

• Rostering care calls, staff and clients onto software
• Book in new clients, establishing times and communicating to all persons involved
• On-call

Customer and Staff support:

• Manage telephone calls as primary point of contact
• Accepting packages on the e brokerage system based on staff capacity
• Organising office diary, appointments, meetings
• Printing of key documents for staff and clients
• Communicating regularly with customers, resolving queries and assisting with support
• Point of contact for issues and complaints
• Maintain thorough record of all telephone conversations and correspondence, including incidents, accidents and safeguarding concerns

• To complete audits of client and employee paperwork to ensure it is completed up to the expected standards (with the help of the team)
• To continually monitor the office and ensure that the agency is prepared for CQC inspections

HR & Training:

• Ensure all team members are appropriately trained and shadowing completed
• Coordinate appraisal of employees at regular stages
• Ensure agency policies and procedures and industry standards and regulations are followed
• Provide leadership to employees

Payroll Duties:

• Ensure all employee timesheets are collated and prepared for payroll

What you get from us:

• A fun and energetic place of work
• Pension scheme
• 21 days holiday (including your birthday)
• Great environment to learn and grow
• Great opportunities for training

To do this job you must be able to drive, as we cover a large part of Surrey....