As an integral part of the team at Barchester, you'll deliver a professional, business-focused service to our Regulation and Quality Improvement Team. Your role will involve working closely with not only the team but also with General Managers, Hospital Directors and Regional Directors to support them to provide responses to regulators in a timely and efficient manner. With excellence front of mind, you'll provide support over the phone, via email, and through zoom meetings.
One of your key areas of focus will be to provide oversight, support and a signposting service to the Regulation and Quality Improvement team, managing the Duty Desk inbox, logging and allocating all regulatory correspondence to the relevant respondents, ensuring that deadlines are met, quality checking the responses prior to sign off and maintaining the Feedback database and log.
ABOUT YOU
We're looking for a Regulation Duty Desk Administrator with solid experience in a similar role. You'll be someone who enjoys tackling a varied workload and you'll be adept at both written and verbal communication. A great communicator, collaborator and problem solver, you're always committed to delivering the highest standards in everything you do. Proficient user of Microsoft, specifically, Word, Excel and Outlook with a good eye for detail. You must have the ability to multi-task and take responsibility for the role to meet the deadlines.
If you'd like to use your administration and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Our Staff
Barchester is all about doing things a little bit differently. Our unique approach to the care sector sets us apart, so to make things happen our people need to be a little bit different too.
Our residents, patients and their families expect great services, so our professional and dedicated team of specialists actively recruits people who are focused on continually improving the quality of life for the people in our care, to achieve our ambition of Barchester as the leading provider of care services.
Celebrating Success
Celebrating Success is our sector-leading employee recognition programme, which is designed to recognise all staff who work hard to help our homes and hospitals meet the high-quality care and business standards we set ourselves and allows staff to share in the success of the business.
In addition, throughout the year there are a number of opportunities, such as Employee of the Month and the Barchester Care Awards, which recognises our committed people across the business for a job very well done.
We provide one of the best rewards packages in the care sector and offer a competitive salary and impressive benefits.
We value our employees
Our people are as diverse and as individual as our residents and patients. We promote equal opportunities and encourage all our employees to treat one another and those we care for with honesty and respect. We aim to create a family environment in all our homes, hospitals and offices.
We are focused on providing equal opportunities to prospective and existing employees at Barchester and display the Disability Confident logo with pride.
Learning about why Barchester is unique within the care sector is central to our induction programme. Our new staff receive a comprehensive overview of all elements of our business so they can feel confident in fulfilling their role and contributing to our vision.
Professional Development
The learning doesn’t stop there. Our people have opportunities throughout their Barchester career; from refreshing their knowledge and learning new skills, to continuing their personal and professional development.
We also actively encourage our people to review their performance and develop their role at Barchester by using our bi-annual Performance Development Plan. Many of our people have exceeded their aspirations in successfully completing externally accredited qualifications.
There are no limits to how far our people can progress their career at Barchester.