Domiciliary Care Manager

Job Title: Domiciliary Care Manager – Boutique Agency (North Leeds)

Location: North Leeds

Salary: £42,000+ per annum (depending on experience) + benefits

Are you passionate about quality care, not corporate profits?

Join our boutique domiciliary care agency in North Leeds, where our focus is on delivering exceptional care, not just meeting targets. As part of a larger charity, we’re on a mission to positively change lives—and we want YOU to help lead the way!

Role Summary:

The Registered Manager will be responsible for overseeing and managing all aspects of the domiciliary care services delivered by Moorcare, ensuring high-quality, person-centred care that promotes independent living. This includes accountability for service quality, compliance with regulatory standards, and leading continuous improvements in line with CQC guidelines.

Key Responsibilities:

• Lead and manage the domiciliary care service, ensuring compliance with Care Quality Commission (CQC) standards and achieving excellence in care delivery.
• Oversee staff performance, recruitment, and development, ensuring the care team operates at a high standard, in alignment with LJWB’s vision and values.
• Ensure all services meet the needs of service users, delivering care that enhances independence, dignity, and quality of life.
• Act as the primary contact for external stakeholders, including service users, families, and regulatory bodies.
• Ensure the service is delivered efficiently, while maintaining financial oversight and budget management.
• Contribute to strategic planning and continuous service improvement, fostering innovation and growth within the domiciliary care sector.

Requirements:

• Registration with the Care Quality Commission (CQC) as a Registered Manager, or willingness to obtain registration within 6 months of commencement.
• Proven leadership experience in domiciliary care, with a track record of service improvement and staff management.
• Strong knowledge of the regulatory framework and legislative requirements, particularly in relation to safeguarding, care standards, and health and safety.
• Excellent communication and interpersonal skills, with the ability to engage effectively with internal teams and external partners.

LJWB is committed to creating a supportive, inclusive working environment where every team member can thrive, and we encourage applications from individuals who share our commitment to equality and excellence in care provision.

Key Responsibilities:

Leadership and Strategy:

• Lead the domiciliary care team to deliver high-quality services that meet LJWB’s business objectives.
• Contribute to strategic planning and ensure that the service remains compliant with CQC regulations and aims to achieve an 'Outstanding' rating.
• Develop business strategies that promote growth while safeguarding margins within domiciliary care services.

Service Development and Compliance:

• Oversee the development, delivery, and continuous improvement of domiciliary care services, ensuring alignment with legal and regulatory standards.
• Promote and safeguard the welfare of individuals, ensuring full compliance with Section 20 regulations of the Health and Social Care Act 2008.
• Regularly review operations to identify areas for service enhancement and drive quality improvements based on evidence-based practices.

People Management:

• Lead recruitment, retention, and staff development initiatives to build a high-performing team.
• Manage, support, and develop all reporting managers, ensuring adherence to human resources policies and business plans.
• Foster a culture of continuous professional development, ensuring all staff are trained and informed of their responsibilities.

Operational Management:

• Ensure efficient processes and clear communication across the service, particularly with the domiciliary care team and stakeholders.
• Be available as a point of escalation for domiciliary care emergencies, even outside regular office hours.
• Monitor and report on service performance, addressing any issues or areas for improvement promptly.

Sales and Business Growth:

• Drive business growth by promoting LJWB’s domiciliary care services, ensuring sales targets are met or exceeded.
• Conduct market research and competitor analysis to maintain LJWB's competitive advantage.
• Actively identify new funding and development opportunities to expand services.

Customer Service:

• Lead the team to deliver exceptional customer service, ensuring the highest levels of care and satisfaction for service users and stakeholders.
• Manage complaints and issues efficiently, ensuring compliance with CQC, customer, and commissioner standards.
• Build strong relationships with customers, carers, and stakeholders to ensure ongoing service development and engagement.

Financial Management:

• Oversee financial performance of the domiciliary care service, ensuring profitability and cost control.
• Manage budgets and financial reporting, ensuring alignment with organisational objectives.
• Implement administrative processes that ensure data is stored, managed, and used appropriately.

Jewish Culture and Tradition:

• Ensure all services are delivered within the context of Jewish culture and tradition, as required by LJWB.

Qualifications and Experience:

Essential:

• Proven experience in managing domiciliary care services, particularly within the private sector.
• Strong track record in leading a team, driving business development, and improving operational outcomes.
• Experience with CQC inspections and ensuring compliance with regulatory standards.
• Demonstrated ability in workforce development, staff retention, and recruitment.
• Solid knowledge of the Health & Social Care Act 2008 and related regulations.

Skills and Competencies:

• Results-oriented, with a focus on meeting and exceeding targets.
• Strong leadership skills with the ability to inspire, motivate, and develop a team.
• Highly organised, capable of managing multiple tasks with attention to detail.
• Excellent communication and negotiation skills at all levels.
• Commercially astute, with an understanding of the financial implications of decisions on business performance.
• Ability to build and nurture relationships, delivering outstanding customer service.
• A proactive approach to problem-solving and decision-making.

Additional Responsibilities:

• Participate fully in personal development reviews and training.
• Attend meetings, represent LJWB at networking events, and support business growth initiatives.
• Carry out additional tasks as required by the Chief Executive or other senior managers.

Personal Attributes:

• Commitment to LJWB’s values and mission.
• Demonstrates reliability, professionalism, and discretion.
• Presents a positive approach to health and well-being.
• Adaptable and resilient, with the ability to manage change effectively.

Why Work With Us?

• Quality Over Quantity: We’re all about person-centred care that makes a real difference. No squeezing care into tight schedules here!
• Be Part of Something Bigger: As part of a well-established charity, you'll have the support of an experienced team in registered care, quality management, finance HR, and so much more.
• Amazing Perks: Enjoy a comprehensive benefits package including flexible working, generous holidays, access to mental health support, and more.
• Supportive Environment: Work in a positive, close-knit team that’s committed to high quality care, staff wellbeing and professional growth.

What You’ll Do:

• Lead with Passion: As our Domiciliary Care Manager, you'll inspire and guide a team dedicated to delivering the highest standard of care.
• Grow a Service You Can Be Proud Of: You’ll oversee a boutique service that focuses on quality care—ensuring each client gets the attention they deserve.
• Work Smarter, Not Harder: Supported by finance and HR teams, your focus will be on what you do best—leading your team and providing exceptional care!
• Innovate: Help us find new ways to support independent living and enhance the lives of those we care for.

What You’ll Bring:

• Experience in managing domiciliary care services, with a passion for delivering quality care.
• Strong leadership skills and the ability to motivate a team.
• Knowledge of CQC regulations and a commitment to compliance and best practice.
• A love for building strong relationships with clients, families, and your team.

Why You'll Love It Here:

• Be Part of a Purpose-Driven Organisation: Our charity background means we’re all about giving back to the community, helping others and caring for everyone.
• Flexibility and Work-Life Balance: We know how important it is to have time for you.
• Ongoing Training and Development: We’ll support your professional growth every step of the way.