Care Coordinator

• Develop an understanding of your client and carers to ensure an in-depth approach to filling packages and the hours of care required.
• Coordinate a consistent and quality focused rota of carers for your packages to meet the needs of the client on a long-term basis.
• Utilise the internal system to allocate and coordinate carers and ensure all clients’ required hours are met and tracked on the system.
• Communicate changes in client requirements, carers and the rota to the wider team and the manager to ensure a strong approach in capturing risks/issues and resolution.
• Conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues.

• Conduct phone observations and supervisions with carers, checking in on well-being and performance, and with the support of Seniors and the Operations Manager manage any risks and performance issues.
• Ensure notes on the system are accurate, concise and timely.

• Work closely with the Talent team to review pipelines that will support and fill current and future hours of care.
• Conduct screening interviews, assessing skills and capabilities in line with client requirements.
• Collaborate with the talent team to jointly schedule the “meet and greet” for new careers and the client, act as the conduit between the client and carer for a successful placement of care.
• Ensure that the relevant documentation is in place for existing and new clients/people we support.
• Assist with the induction and training of care workers within the company
  

• Experience gained in a care environment, ideally in a support or co-ordination capacity.
• Ability to organise Care Worker rotas to minimise changes to the service and provide timely schedules.
• Responding efficiently to day-to-day changes in the care and support packages
• Comfortable and confident communicating with customers, their families and other care professionals.

A bit about you Skills and Behaviours:

• Good communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to carers, clients and to the team alike.
• Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities.
• The ability to act as a role model for best practice and actively promote a positive working environment.
• You remain calm and professional when handling resource allocation and handling queries.
• Have enthusiasm in busy periods and ability to work in a team.

We have a collaborative working environment, the team work closely to ensure our clients have the right people at the right time, to do that they work in the new Wokingham office from 9am-5pm. To ensure smooth delivery we have a on-call rota during the week and weekends for emergencies only conducted from your home. There is a supplement for weekdays and you take the time in lieu if you’ve been on call at the weekend, giving you flexibility for those weekday occasions.